Our Customer Experience-Led Discovery evaluates your business, storytelling, and front-end needs to ensure the shift to Shopify Plus allows us to deliver a bespoke, on-brand experience that drives your business forward.

Our Customer Experience-Led Discovery process ensures that all project stakeholders are aligned on the future direction of the brand, functionality and site experience, and will act as a reference point to refer to as we move through subsequent phases of the project to confirm all requirements have been met.

Our Integration & Operational Discovery evaluates your business, technical, and operational needs to ensure the shift to Shopify Plus (or major change within your business) can happen as smoothly as possible.

Our Integration & Operational Discovery process ensures that all project stakeholders have a clear understanding of deliverables, and a reference point to refer to as we move through subsequent phases of the project to confirm all requirements have been met and project risks mitigated.

Turning visitors into customers is the ultimate goal, and our Conversion Rate Optimisation (CRO) service is designed to do just that. We analyse every step of your customer’s journey, from landing on your site to completing a purchase, identifying opportunities to improve the user experience and boost conversions. By testing and refining elements like calls-to-action, page layouts, and checkout processes, we help you create a seamless, high-converting site. With data-driven strategies and continuous optimisation, we ensure your site performs at its best, turning more traffic into loyal customers.

Understanding how users interact with your site is crucial to improving their experience and boosting conversion rate and other performance metrics. Our Heat Mapping and Data Analysis service gives you a clear, visual picture of how visitors navigate your site, highlighting what grabs attention and where they drop off. We analyse every click, scroll, and movement to uncover valuable insights that help us collaboratively optimise your site’s layout, content, and functionality. By diving into the data, we ensure you make informed decisions that enhance user engagement, drive performance, and ultimately lead to more conversions.

Expanding your website into new markets or regions is a big step, and the right strategy is key to success. Our International and New Market Strategy services helps you navigate the challenges of launching a website in new regions or to new markets, ensuring your site is optimised for local audiences. From understanding regional preferences to adapting your content and design, we create a tailored approach that makes your website feel native to each new market. Whether you’re launching in a new country or targeting a different demographic, we ensure your site is set up to perform well and connect with customers in every region you enter.

Your website should do more than look good—it should tell your brand’s story at a glance. Our design team know exactly how to craft a cohesive and compelling visual identity that speaks directly to your audience. From colours and typography to imagery and layouts, every detail is carefully designed to reflect your brand’s personality and values.

A great website isn’t just about looking good— it’s about how it supports customers through the browsing and purchase process. Our design team focus on creating seamless, intuitive journeys that keep your customers engaged and coming back for more. We dig deep into understanding your audience, mapping out their needs, and designing every interaction to be simple, satisfying, and purposeful. From streamlining navigation to optimising for mobile, we ensure your site is not just beautiful but also effortless to use.

A great app isn’t just about what it does — it’s about how effortlessly users can interact with it. We work with your team to understand your workflows and craft intuitive interfaces that make your app easy to use. From clear layouts to engaging visuals, every element is designed with the end user in mind, ensuring they can navigate and interact with your app without frustration. Whether it’s a merchant-facing tool or a customer-facing feature, we’ll create a UI that’s as functional as it is beautiful—helping your app stand out and deliver an exceptional experience every time.

Before we get stuck into development, it's important that you understand the user journey(s) we've created together, which is where Figma's prototyping comes in. We transform the new site designs into interactive, high-fidelity prototypes that let you see and experience your site before it’s built. From page layouts to user interactions, every detail is mapped out to ensure the design aligns perfectly with your goals. Prototyping helps us test, refine, and perfect your site’s structure and functionality, saving time and avoiding surprises during development.